Refund policy

• In case of receiving defective goods, please take photos or videos of the items and contact your sales representative immediately. We will review the report and help you proceed with the claim.
• If damage/theft occurred in transit, you must inform your nominated forwarder to file a claim as we will not hold responsible for the issues that take place during shipment.
• If you received faulty products, we will report to the suppliers/manufacturers and help you file a claim.
• Please do not dispose of the items until further notice.
• Please take as many photos as possible to expedite the process
• Once you proceed with your payment, it can't be refunded. It will be posted to your debit note for a future order.