Shipping policy

How much is the shipping cost?

• It depends on the country where the package is shipped to and what forwarder you will be using. Please contact your direct sales representative for more information.

Can you put my order on hold for a while?

• Confirmed orders must be shipped within 2 weeks. Otherwise, the orders will be cancelled without notice and pre-paid amount will be credited to your account for future purchases.

Do you deal with import customs clearance?

• Customers are required to check the import customs policy of their countries before proceeding with their orders. KARAB will not be held responsible for issues that occur regarding customs clearance. If you refuse to pay the customs fee, the parcels will return to our warehouse, and a shipping fee and a handling fee may be deducted from your refund.

What incoterms do you use?

• EX-Warehouse. Customers must bear shipping costs and additional fees that might occur during the shipment. E.g. Document fees, import taxes, etc.

I have made my payment. When can you ship my order?

• International Funds Transfer may take 2-3 days. Once your payment comes through, we will be able to arrange the date for the shipment.

Where do you ship orders from?

• Our warehouse is located in the Republic of Korea, and we ship orders worldwide